Results queue

What appears in the Results Queue

The Results Queue lists orders that have result work ready for action. It focuses on orders in results partial ready, results ready, or results waiting release states. This keeps technicians and reviewers from searching through every order when their job is to finish clinical results.

The page is available to users who can enter results. If a user does not have that permission, they should use the Orders list or ask a manager to review their role.

Columns

The queue shows:

Column	Meaning
Order #	The public order code.
Patient	The patient attached to the order.
Status	The calculated operational result status.
Results Progress	Entered, expected, approved or released, and released counts.
Created	When the order was created.

The status is calculated through the order status service. It reflects the current result and sample situation, not just a manually selected label.

Results progress

The progress line is the most important part of the queue. It uses this format: entered over expected, approved or released count, and released count.

For example, if an order shows entered 4/6, the technician still needs to enter two rows. If it shows entered 6/6 but approved 2, the reviewer still needs to approve four rows. If it shows approved 6 and released 0, the order is ready for release once QC gates allow it.

Opening the worksheet

Use Open Worksheet to open the order's review-results page. The name says worksheet because the same destination can be used to inspect entered values, approve rows, reject rows, release groups, print released tests, and send WhatsApp messages when allowed.

Do not open an order from the queue and immediately release it. First check the patient identity, sample status, result values, abnormal flags, previous results, and approval state.

Prioritizing work

Start with orders that are waiting release and have all rows approved. Then review critical or abnormal rows, urgent priorities, and older orders. Partial-ready orders need technician entry before manager release.

If the queue is large, filter or sort by creation time and handle the oldest clinically safe work first. Do not allow an urgent result to sit behind routine work just because it was created later.

Why an expected order may be missing

An order may not appear when:

• It is still in intake, dispatch, or sample processing.
• No result rows have been entered yet.
• The order is already complete or cancelled.
• The active branch is not the order branch.
• The user lacks result-entry permission.
• The order status workflow was customized and does not map into a result-ready state yet.

Open the order or Sample Log to see the missing step before assuming the queue is wrong.

Working with reviewers

Technicians should use the queue to find orders that need entry or correction. Reviewers should use it to find orders that need approval or release. Managers should use it to monitor bottlenecks: many orders with entered results but low approval counts usually indicate reviewer capacity; many approved orders with no releases usually indicate QC or release-gate review.