Results in the patient portal
How patients find their released results in the portal and download them as one PDF.
When a result appears
A visit appears in the portal as soon as the lab releases at least one of its results. Tests that are still being processed are not included; in the order screen they show their progress instead (sample collected, in the lab, result ready).
The results list
Results lists every visit with released results, newest first and grouped by month. Each card shows the person, date, branch and number of tests. Patients can search by test name and switch between family members.
Download the PDF
Each visit has a Download PDF button that gives the complete official report for the whole visit, the same one the lab prints. Single tests cannot be downloaded separately.
If the PDF is still being prepared, the button shows Preparing PDF… and opens the file as soon as it is ready. The PDF contains every test released so far; if more tests are released later, download it again to get the updated report. PDF links work only for a few minutes, so patients should download again later instead of sharing an old link.
Common questions from patients
- "Where are my result values?" The portal gives the complete report as one PDF. Open it to see every test, value, unit and normal range exactly as the lab printed them.
- "Can I download only one test?" No. The PDF always contains the whole visit, so nothing is missed or taken out of context.
- "The button keeps showing Preparing PDF…" Preparing a report can take a short while, especially right after release. Keep the page open; if it still fails, choose Try again or ask the lab to check the order.
- "I see my child's visit but not mine." Use the family selector at the top to switch between All family and one person.
Good to know
- The same PDF is what the lab hands out at reception, so staff can answer questions by looking at the same report in the order file.
- Results sent to a patient over WhatsApp open through a private link and are not affected by what the portal list shows.
- Always remind patients to discuss their results with their doctor.
If a patient cannot see a result
- Check that the result has been released.
- Check that the order belongs to the patient or a linked family member.
- Ask them to close and reopen the app, or reload the page.