Build your lab website
Step by step: set your brand and theme, prepare the tests catalog, design the home page, connect WhatsApp for the patient app, and publish.
1. Set your brand
Open Website > Website Settings. On the Brand tab, enter your lab name and tagline in both languages, upload your logo and a square app icon, and pick your two brand colours. On the Theme tab, choose the theme that suits your lab. Save.
2. Add contact details
On Contact & social, enter your phone, WhatsApp number with country code, email, address and social media links. These appear in the footer, the contact page and the patient app.
3. Prepare the tests catalog
On the Tests catalog tab, decide whether to show prices and discounts. Then open Website Catalog (in the Website section, under Site Setup) and:
- hide tests patients should not order directly,
- feature your most requested tests and packages,
- add a short highlight such as "Results in 24 hours".
Make sure each test has its patient preparation instructions in the catalog; they appear on the test page.
4. Add offers, FAQs and testimonials
Create a few current Offers, answer common questions in FAQs, and add Testimonials. You can later publish real comments from Visit Ratings.
5. Design the home page
Open the Website Builder. The starter page already includes the main sections. Edit the hero text, reorder sections, hide the ones you do not need and check every section in English and Arabic on the phone view. Select Publish.
6. Turn on the patient app
- Connect WhatsApp so patients receive their login codes.
- Check that Allow installing the app is on in the Mobile app tab.
- Turn on Visit ratings and Complaints and feedback in Features if you want them.
7. Publish and share
On Publishing, turn on Published, fill the search title and description in both languages, and save. Copy the website address and share it with your patients.
After launch
- Answer new messages in Patient Feedback and handle Home Visit Requests daily.
- Refresh offers regularly and publish a helpful article now and then.
- Check the home page on your own phone after every change.
Common mistakes
- Publishing before both languages are filled in.
- Forgetting to connect WhatsApp, so patients cannot receive login codes.
- Using a very light brand colour that makes buttons hard to read.
- Leaving internal or test-only items visible in the Website Catalog.